Privacy Policy
Privacy Policy
Last updated: [03/12/2024]
1. Introduction
Welcome to the Privacy Policy of AHS Cars. This policy outlines how we collect, use, disclose, and protect your personal information when you use our website or services.
2. Information We Collect
We may collect the following types of personal information from you:
- Contact information such as name, email address, phone number, and postal address.
- Payment information such as credit card details (we use secure payment processing services and do not store credit card information).
- Location information if you enable location services on your device.
- Communications between you and AHS Cars, such as emails or messages sent through our website or app.
- Usage information such as IP address, browser type, device type, and operating system.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To provide and maintain our services.
- To process bookings and payments.
- To communicate with you about your bookings, inquiries, or feedback.
- To personalize your experience and improve our website and services.
- To comply with legal obligations or resolve disputes.
4. Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
- With service providers who help us operate our business and provide our services.
- With law enforcement agencies, regulators, or other government bodies when required by law or to protect our rights or the rights of others.
- With your consent or at your direction.
5. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
6. Your Rights
You have the following rights regarding your personal information:
- The right to access, update, or delete your personal information.
- The right to restrict or object to the processing of your personal information.
- The right to data portability.
- The right to withdraw your consent at any time (if applicable).
7. Cookies and Similar Technologies
We use cookies and similar technologies to improve the functionality of our website and enhance your user experience. For more information, please refer to our Cookie Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at [info@ahscars.co.uk].
[4:42 PM, 12/12/2023] Sohail Uk: *Privacy Breach Policy – AHS Cars*
*1. Overview:*
We, AHS Cars, are committed to protecting the privacy and confidentiality of personal information entrusted to us by our clients, employees, and other stakeholders. This policy outlines the procedures and responsibilities in the event of a privacy breach to ensure a prompt and effective response.
*2. Definition of a Privacy Breach:*
A privacy breach is defined as the unauthorized access, collection, use, disclosure, or disposal of personal information in a manner not permitted by law or our privacy policies.
*3. Reporting and Identification:*
Any employee who becomes aware of a potential privacy breach must immediately report it to the designated privacy officer at AHS Cars. This includes breaches that may have occurred internally or externally.
*4. Assessment and Documentation:*
Upon receiving a report, the privacy officer at AHS Cars will conduct a thorough assessment to determine the scope and impact of the breach. This assessment includes identifying the type of information compromised, the number of individuals affected, and potential consequences.
*5. Notification:*
If it is determined that the privacy breach poses a risk of significant harm to individuals, affected parties will be notified promptly by AHS Cars. The notification will include details of the breach, steps taken to mitigate harm, and contact information for further inquiries.
*6. Mitigation and Correction:*
Immediate steps will be taken by AHS Cars to mitigate the impact of the privacy breach. This may include securing or recovering the information, implementing additional security measures, and correcting any vulnerabilities that led to the breach.
*7. Communication and Transparency:*
AHS Cars is committed to maintaining transparency and open communication throughout the breach response process. Regular updates will be provided to affected individuals, regulatory authorities, and other stakeholders as required by law.
*8. Review and Improvement:*
After addressing a privacy breach, AHS Cars will conduct a comprehensive review to identify the root causes and lessons learned. This information will be used to enhance our privacy policies, procedures, and training to prevent future breaches.
*9. Legal Compliance:*
AHS Cars will comply with all applicable privacy laws and regulations governing the reporting and management of privacy breaches.
*10. Employee Training:*
All employees of AHS Cars will receive regular training on privacy policies and procedures to ensure awareness and understanding of their role in preventing and responding to privacy breaches.
This policy is effective as of 12-12-2023 and will be reviewed annually or as needed.
AHS Cars
[4:42 PM, 12/12/2023] Sohail Uk: Complaints Policy
At AHS Cars, we strive to provide the best possible experience for our users. However, we understand that there may be occasions where you may have concerns or complaints. We take all feedback seriously and are committed to addressing and resolving any issues promptly.
Submitting a Complaint:
If you have a complaint, please follow these steps:
1. Contact Us:
• Send an email to [complaint@ahscars.com] with the subject line “Complaint.”
• Clearly outline the nature of your complaint and provide any relevant details.
2. Include Information:
• Include your name, contact information, and any reference numbers related to the issue.
• Specify the date and time of the incident, if applicable.
What to Expect:
1. Acknowledgment:
• You will receive an acknowledgment of your complaint within 7 business days.
2. Investigation:
• Our team will thoroughly investigate the matter and may request additional information if needed.
3. Resolution:
• We aim to resolve complaints within 14 business days from the date of acknowledgment.
Escalation:
If you are not satisfied with the resolution, you may request the complaint be escalated to a higher level of management. Provide reasons for the escalation, and we will review the case accordingly.
Feedback:
We welcome feedback on the complaints process to continually improve our services. Feel free to share your thoughts at feedback@ahscars.com.
Contact Information:
AHS Cars Email: complaints@ahscars.com
Phone: 01332799799
Thank you for helping us enhance our services.